Frequently asked questions
OUR JEWELRY
What material is your jewelry made of?
What material is your jewelry made of?
Our jewelry is crafted from high-quality stainless steel and finished with an 18K Gold PVD coating. This creates a beautiful, long-lasting finish designed for everyday wear.
Is your jewelry waterproof?
Is your jewelry waterproof?
Yes! Our PVD-coated jewelry is designed to be waterproof and tarnish-resistant. You can wear your pieces while showering, swimming, working out, or going about your day without worrying about them losing their shine.
What is PVD coating?
What is PVD coating?
PVD (Physical Vapor Deposition) is a modern coating process that bonds a thin layer of gold-colored material to stainless steel. Compared with traditional plating, PVD creates a more durable finish that is highly resistant to fading, scratching, and everyday wear.
Will your jewelry tarnish?
Will your jewelry tarnish?
Our jewelry is designed to resist tarnishing and fading. The combination of stainless steel and PVD coating helps your pieces maintain their beautiful finish for much longer than traditional gold-plated jewelry.
Can I wear my jewelry in the shower or while swimming?
Can I wear my jewelry in the shower or while swimming?
Our stainless steel jewelry with PVD coating is designed to be skin-friendly and resistant to discoloration. Our waterproof jewelry can be worn in the shower. It's made for everyday life, so you don't have to constantly take your favorite pieces on and off. However, everyone's skin chemistry is different, so individual reactions may vary.
How should I clean my jewelry?
How should I clean my jewelry?
Keeping your jewelry looking beautiful is simple:
- Gently clean it with a soft cloth and mild, detergent-free soap when needed.
- Rinse with clean water and dry thoroughly.
- Avoid abrasive cleaners, rough brushes, and harsh chemicals.
SHIPPING AND DELIVERY
What are the shipping fees & delivery times?
What are the shipping fees & delivery times?
We’re happy to offer free shipping to all of our customers.
Important Notes:
- Delivery times shown at checkout are estimates and may vary due to weekends, holidays, carrier delays, or other circumstances outside our control.
- If your order contains items with different availability dates, they may be shipped separately or at different times.
- Shipping fees, if applicable, are calculated before taxes and discounts and are non-refundable.
- International orders may be subject to customs duties, import taxes, or additional fees depending on the destination country. These charges are determined by local customs authorities and are the customer’s responsibility. We recommend checking with your local customs office before placing an order.
Will I be charged shipping & duties?
Will I be charged shipping & duties?
For international orders, we aim to make your shopping experience as simple as possible. However, depending on your destination, customs duties, import taxes, or other local fees may apply.
Any applicable charges are determined by your local customs authorities and are the responsibility of the customer.
Do you ship outside the US?
Do you ship outside the US?
Yes! We ship internationally. Shipping availability may vary by country, and any current restrictions will be shown at checkout.
My order is running pretty late. What should I do?
My order is running pretty late. What should I do?
We’re sorry if your order is taking longer than expected. While we always aim to deliver within the estimated timeframe, occasional delays can happen.
Please keep in mind that the estimated delivery time begins after your order has been processed and shipped. It does not include order preparation time or unexpected delays during transit.
If your tracking information hasn’t been updated for an extended period or your order is significantly past its estimated delivery date, please contact our Customer Support Team. We’ll be happy to look into it for you.
What should I do if I didn’t receive the tracking number for my order?
What should I do if I didn’t receive the tracking number for my order?
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information.
If you don’t see it in your inbox, please check your spam, junk, or promotions folder.
If you still can’t find your tracking information, please contact our Customer Support Team with your order number, and we’ll be happy to assist you.
WARRANTY AND REFUNDS
Can I cancel my order?
Can I cancel my order?
We work hard to process and ship orders as quickly as possible, so we may not always be able to cancel an order once it has been placed.
If you would like to request a cancellation, please contact our Customer Support Team with your name, email address, and order number. We’ll do our best to assist you before your order is processed.
Can I make changes to my order?
Can I make changes to my order?
Because we process orders quickly, we may not always be able to make changes after your order has been placed.
If you need to update your order, please contact our Customer Support Team as soon as possible. If your order has not yet been processed or shipped, we’ll do our best to accommodate your request.
What are your return & exchange policies?
What are your return & exchange policies?
We offer a 30-day return and exchange window from the date you receive your order.
To be eligible for a refund, store credit, or exchange, items must be returned in their original condition, without scratches, wear marks, or other signs of damage.
Please package your jewelry carefully to prevent tangling, scratching, or damage during transit. We strongly recommend using a trackable shipping service, as we cannot be responsible for return packages that are lost or damaged in transit.
Once your return arrives and is inspected, we’ll process your refund, store credit, or exchange as soon as possible.
How much does return shipping cost?
How much does return shipping cost?
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service for all returns to ensure your package can be located during transit.
For international returns, please contact our Customer Support Team for instructions before sending your package back.
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your returned item, your refund will typically be processed within 5 business days.
After your refund has been issued, please allow additional time for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.